How do I?

How To Register

If you have just moved to the area and would like to register with the practice please telephone or call in for details. Your records will be forwarded from your previous practice. Your registration is with the practice and you are able to request to see any of the doctors at the practice.

How To See The Doctor

During surgery hours from 08.00 -18.00 (Mon-Fri) you can book an appointment by ringing

01761 221406 for appointments at Harptree Surgery

01761 452205 for appointments at Cameley Surgery

Alternatively you may also use our 24/7 automated telephone booking service to book cancel or check an appointment. Just follow the instructions given.

Telephone lines remain open between 1.00 and 2.00pm when the surgery is closed.

With online acccess, you can make, check  or cancel appointments, order repeat medications and view results and your medical records online. Please ask at reception for further information. If you wish to register you will need to provide photographic proof of identification and a recent proof of address.

What to do in an emergency or when the practice is closed?

If you are confronted by a serious problem such as severe chest pain, suspect a stroke or severe bleeding call an ambulance (999) before calling the surgery.

If you require urgent but non life threatening medical care outside of surgery opening hours (6pm-8am, weekends and Bank Holidays) please phone 111 which is a free to call number.   111 is a single point of access for urgent care advice when it is not as serious as 999.  You can use this number when the surgery is closed or if you are away from home.  Please do not use this number during surgery hours.

111 Logo

NHS 111 is a new service that’s being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • You need medical help fast but it’s not a 999 emergency
  • You think you need to go to A&E or need another NHS urgent care service
  • You don’t know who to call or you don’t have a GP to call you need health information or reassurance about what to do next
  • For less urgent health needs, contact your GP or local pharmacist in the usual way
  • If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number
  • For immediate, life-threatening emergencies, continue to call 999

How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

Answerphone Message
If you need urgent health care contact NHS 111 who will help you access the local service that can best help you. NHS 111 will get you through to a team of fully trained health advisors, who are supported by experienced nurses and paramedics. If they think you need an ambulance, one will be sent just as quickly as if you had dialled 999. You can call NHS 111 anytime, all calls are free and confidential.

Please Click here to view our Friends and Family test
Click here