PRESS RELEASE – Points West interview 17/09/21

We were sad to see that the BBC chose to run a negative report on Points West this evening, choosing to focus on West Harptree & Cameley Surgeries on what is a national issue.

They chose to use only a selected extracts from our statement so we have set out our full response to their request for an interview below:


The safety and wellbeing of our patients is always our number one priority, and this is a view shared by each and every member of the team at Harptree & Cameley Surgeries.

However, all areas of the NHS are currently under extreme pressure, and while we recognise some people may be having to wait longer for care than they did before the pandemic, we remain as committed as ever to ensuring that people with the most pressing needs are seen by the most appropriate clinician as soon as possible.

Ninety-eight per cent of our patients recently said it was easy to get through to our practice over the phone, and although the limited feedback provided to us by the BBC contradicts the positive reviews highlighted by the GP Patient Survey, we will of course listen to what is being said and explore what can be done to improve this area.

Every staff member at this Practice has worked to exhaustion throughout the pandemic and continues to do so.  Our GPs work within national Covid guidance as well as their own best medical practice to help patients to the best of their ability. 

We are sad that ongoing negative media coverage is likely to further demoralise staff, increase rates of staff sickness and resignations, further depleting services available to the community.  We acknowledge there is a national Primary Care crisis. We would like to publicly thank our staff for their dedication and immense hard work.


We will examine our processes as a result of this news report, as we do with any feedback.  We hope that you, our patients, will continue to work with us as we traverse through this incredibly challenging period in healthcare.